I was out of work and desperately needed a job. I perused the want ads to no avail until I chanced upon the word “computers.” Gateway Computer Company was hiring, and I liked to play computer games, so I sent in my resume and got an interview. Back in the 90’s Gateway computers were the best on the market.
The day of the interview, I dressed in my best suit and tie. Uh… I learned later that computer geeks don’t wear suits and ties.
Sitting nervously in the waiting room, I picked up a magazine. It was about computers. Go figure. On the front it said, “The Top Ten DOS Commands.” I didn’t know what DOS was. So, I read the article and waited.
Finally, the interviewer called me into his office, and I sat in a wiggly chair in front of his cluttered desk. We introduced ourselves. He looked at my resume’. I’m sure he would see I had no computer experience or computer knowledge. After a while, he leaned back and asked, “Tell me…What are your favorite DOS commands.” I told him all that I remembered from my reading that magazine article. And… I got the job!
I worked for five years at Gateway as a phone computer technician. Each day was like crashing for a college exam! But I learned fast. And besides… all the answers were on the computer screen. I just had to read them to the customer.
Every day I answered random phone calls from users who had problems with their computers. I belonged to a team of technicians who all sat in a cubicle world. When things got boring, we shot each other with rubber bands and would bet on such things as who could get the customer to say the word “underwear.”
“Look under the left panel.”
One day I received a call from a gentleman who couldn’t get a computer game for his children to work on his computer. He wanted to fix it before they got home from school. It was a known problem. An easy fix. The situation was that the video card in the computer would not display the correct video resolution to boot up the game for his kids to play. The fix? Reseat the video card. By that I mean take the computer apart, find the video card, unscrew it, remove it, and replace it back into the slot. Easy peasy stuff.
“Before we start, there is something you need to know,” he said.
“Okay?” I was ready for anything. “What is that, Sir?”
“I have been completely blind since birth.”
I didn’t know what to say. “Do you have someone in the house that can help do this?”
He laughed. “Don’t worry,” he said. “I can do this. Just tell me what to do.”
To make a long story short, he DID do it following my precise directions. The children’s game booted up perfectly.
“Thank you! Now I can surprise my kids!” he said.
I was so impressed I had to tell the other technicians. They all shot me with rubber bands.
A week later I received a similar call. The same problem. Same video card. Same fix. Only this time on the phone was a hysterical female, crying.
“My game doesn’t work.”
I gave her the information of what needed to be done to fix the problem. “It’s easy,” I told her.
Between sobs she cried, “I’ll never be able to do that!”
So…in what I thought would be the greatest encouragement, I calmly said, “Ma’am I’m sure you can do this. Why just last week I helped a blind man do the same thing.”
After a few whimpers she said, “That’s amazing. I’m blonde too!”
I put the call on mute so she wouldn’t hear my laughter. I quickly got back on the line and calmly talked her through the procedure to a positive result. She was so happy.
I wanted to tell the other techs… but stopped myself. The next day I brought a Gatling gun rubber-band shooter to work. This instrument of mass destruction could shoot 300 rubber bands in less than a minute. Needless to say, the team never bothered me again.
Job 29:15 “I was eyes to the blind and feet to the lame.”
Romans 2:19 “If you are convinced that you are a guide for the blind, a light for those who are in the dark, an instructor of the foolish, a teacher of infants, because you have in the law the embodiment of knowledge and truth—you, then, who teach others, do you not teach yourself?”